To main website
  1. Channable
  2. Orders
  3. General

Articles in this section

See more

How can I set up an order connection?

Note I: The order connection is a paid add-on. You need to add this add-on to your subscription. To learn how to do so, read this article.
Note II: Order connections allow you to synchronize orders from various marketplaces directly to your eCommerce platform. If you would like to get more information about how an order connection works, please read this article. 
Note III: The standard practice is that order connections are set up by yourself. However, if you encounter any difficulties, or if you are not sure about certain settings then please contact our technical support team.

Step 1: Check which integrations are supported

First, it is important to ensure that the order connection between your webshop platform and the export channel is supported. Please read this article to make sure that your webshop platform allows for an order connection and check this article to see from which marketplace orders can be fetched.

In the case that your webshop platform is not supported, you can make use of our Channable API for an order connection. Read this article for more information on how it works and how it can be configured.

Important I: An order connection connects one webshop platform to one (marketplace) seller account. This means that you will need to set up multiple order connections if you have different projects or different seller accounts. There are some exceptions that you can find in this article. 
Important II: You need a separate order connection for your orders that are fulfilled by the marketplace.
For example: if you have both AFN and MFN orders or both FBR and FBB orders, you will need two separate order connections. 

Step 2: Adjust your webshop platform and export channel settings

Both ends of the order connection should be properly setup to make the flow work. 

You do not need to make changes for most of the webshop platforms, except: 

  • If you use Magento 1, install the Order Plugin. 
  • With Magento 2, this functionality is integrated. Read this article to learn how to configure the order plugin in Magento 2. 
  • If you use Prestashop, you need to adjust the settings of the Channable plugin. In the 'Configuration' section of the plugin, you will see all the different parameters that you have to set up for your order connection to work. For more information, go to this article, under 'How do I choose my order settings for my order connection?'. 

Finally, make sure that you have selected the project field id as an unique ID per item in the settings of the API channel used for the order connection. This field is used to match the products from the export channel to your webshop platform. If another field is used, this will create an error as the ordered product won't be recognised. 

Channable__1___1_.png

In the case of a feed, you can set up the unique ID at the finalise step. 

Note: If you use the export feed ManoMano, the sku field is used as the main identifier in the product feed and is also used in the order connection to match the orders. For more information, check out our article.

Step 3: Add a new order connection 

Now, you can proceed to add the Order & stock sync add-on under '[Your company name in top right corner] > Plan & Pricing'. 

Channable__7_.png

Then, go to 'Set up > Setup orders > +Setup Orders'. You can select the export channel from which Channable will fetch the orders to be pushed to your webshop. Chose a name, country or region and a fulfillment method.
Channable__10_.png

Once you are done, click 'Save'. The order connection is now created and is inactive. This means that the orders are still not being fetched by Channable. It is recommended to keep it inactive until you have completed the full configuration (step 5). 

Finally, it is necessary to setup transporters. Without this information, the track and trace codes will not be sent along with the orders. For more information, follow our article. 

Channable__11_.png

Step 4: Test order

Before activating the order connection, it is best to contact our Technical Support team in order to perform a test order. 

Make sure that the following information is in your mail to support@channable.com:

  1. The ID of your account that you can find on the top right corner, under [Your company name];
  2. The name and the link to the order connection;
  3. Confirmation that you have added the order connection(s) as add-on to your subscription.

We can then send a test order that you will receive in your webshop platform. You do not need to process it. As soon as the test order is successful, we will inform you. 

Channable__12_.png

Important: A test order contains fictitious information, therefore it can be that it does not match the information in your backend.

Step 5: Start receiving orders 

A successful test order means that the connection between your Channable account and your webshop platform works fine. You can now activate the order connection. To do so, go back to 'Setup > Setup orders > Your order connection', click on the settings button and 'Activate order connection' at the bottom of the page. Do not forget to save!

Now, all open orders placed in your marketplace seller account will be retrieved and pushed to your webshop platform. 

Note: If you need to retrieve open orders which are not handled and that were placed before you activated the order connection, contact our Technical Support team to request to change the activation date to a prior date. Only open orders will be retrieved.