The process of moving or duplicating a project from one account to another can only be done by our Support Team. This requires a process and careful attention to make sure everything is moved properly. Once you’re ready, contact Support, and we’ll assist you with moving the project.
Before you start
Make sure to
Complete the following steps before contacting our Support Team:
You must have written approval (via email) from the Owner of the Channable Company because the project is their intellectual property.
Temporary deactivation of order connections: When a project is moved or duplicated, our Support team will temporarily deactivate any active order connections during the transfer.
Inactive duplicated projects: If a project is duplicated, the new version will be inactive when placed in the receiving account.
1
Get written approval
You need written approval (via email) from the Owner of the Channable Company because the project is their intellectual property.
2
Check your account details
Confirm that the account where the project is moving to has the correct access and all necessary details set up.
3
Update your subscription
Make sure that the account receiving the project has an updated pricing plan that supports the new project.
4
Add the necessary connections
Ensure that all connections used by the project (in Imports and Connections) are set up in the account where the project will be moved.
