This article explains how and why connections expire or become faulty and what to do next.
To learn how to refresh a connection, refer to How to refresh a connection.
Contents
Use cases
- The connection shows Expired on your connections page → Refresh your connection
- The core flow works, but new features fail → See Outdated connections
- You’re experiencing errors with no expired label → See Faulty connections
Expired connections
Some platforms only authorize you to connect for a certain period of time. Once authorization expires, the connection stops working until it’s refreshed.
Symptoms of expired connections
- Updates to your listings and ads aren’t sent to the marketplace
- Changes made in Channable don’t appear on the marketplace / your webshop
- Orders are blocked and don’t appear in Channable or your webshop
What to do
- Refresh the expired connection
You can find expired connections on the Connections page in your Channable account. Expired connections are labeled Expired. We also send an email to notify you to update your connection.
Outdated connections
Some connections need a manual refresh, even if they don’t have a fixed expiry date. This often happens when a platform tightens their access rights or policies, or when scopes change to support new functionality.
Symptoms of outdated connections
- Core flows work, but newer features/flows fail
- Connection has stopped working entirely
Example
If Channable adds support for a new Shopify feature or policy change that requires additional read and write scopes, your Shopify connection might continue to retrieve orders, but new feature endpoints fail. In some cases, policy changes could block requests entirely until you refresh.
What to do
- Refresh your connection to apply the latest scopes, or opt out of that feature (conditional).
If refreshing doesn’t help, treat it like a faulty connection.
Faulty connections
Faulty connections occur due to errors or misconfiguration. They can cause partial errors but still go through, or fully fail.
Symptoms of faulty connections
- Items and ads may update sporadically or not at all
- Only some changes might get through, leading to incomplete or incorrect product information
- Orders don’t sync properly, causing delays or missing orders
Common causes
- Rate limits
- Revoked or changed credentials
- Platform outage or temporary errors on the platform’s side
What to do
- Check the error message and attempt to solve the issue.
- Refresh your connection
If problems persist, contact Support. In your message, include the following:
- Connection name and platform
- Last successful sync time
- Exact error message shown
Known connections with expiration times
Marketplace |
Expiration time |
| Afosto | Varies |
| AliExpress | Varies |
| Amazon | 1 year |
| Bol | 1 year |
| eBay | 18 months |
| Google Analytics | Varies |
| Google Shopping | Varies |
| Miravia | 2 years |
| 2dehands | Varies |