> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/account-billing/manage-your-subscription/billing-and-payment.md).

# Billing & payment

<table data-column-title-hidden data-view="cards"><thead><tr><th>Section</th><th data-card-target data-type="content-ref">Link</th></tr></thead><tbody><tr><td><strong>Subscription usage</strong><br>Check your usage and manage overuse.</td><td><a href="/spaces/8y3q10FnokmlpzYq3YPS/pages/syQxtfJCcOpojjTI0KAy#manage-your-subscription-usage">/spaces/8y3q10FnokmlpzYq3YPS/pages/syQxtfJCcOpojjTI0KAy#manage-your-subscription-usage</a></td></tr><tr><td><strong>Invoices</strong><br>Access invoices and view outstanding payments.</td><td><a href="/spaces/8y3q10FnokmlpzYq3YPS/pages/syQxtfJCcOpojjTI0KAy#manage-your-invoices">/spaces/8y3q10FnokmlpzYq3YPS/pages/syQxtfJCcOpojjTI0KAy#manage-your-invoices</a></td></tr><tr><td><strong>Payment methods</strong><br>Manage direct debit, credit card, or Shopify payments.</td><td><a href="/spaces/8y3q10FnokmlpzYq3YPS/pages/syQxtfJCcOpojjTI0KAy#manage-your-payment-methods">/spaces/8y3q10FnokmlpzYq3YPS/pages/syQxtfJCcOpojjTI0KAy#manage-your-payment-methods</a></td></tr></tbody></table>

***

### Manage your subscription usage

#### Check your current usage

{% hint style="warning" %}
**Important:** Channable will automatically upgrade your subscription if your usage exceeds the limits of your subscription.
{% endhint %}

You can view your subscription usage in **\[your company] > Plan & Pricing**. Here you can find an overview of your active items, channels and projects.

Items that exceed your subscription limits appear in red.

#### Overuse and automatic upgrades

Overuse occurs when you exceed your package limits for items, channels, or projects.

**How we handle overuse**

* If your usage exceeds your subscription limit, you will be notified twice by email.
* Your subscription will automatically upgrade after 72 hours of overuse.

To correct and prevent overuse of your subscription, there are two options:

* **Choose a better fit:** [Upgrade your subscription](/account-billing/manage-your-subscription/channables-pricing-plans.md).
* **Adjust your usage:** Reduce usage to within your package limits.

***

### Manage your invoices

**Note:** Only users with the role **Owner** and **Employee** can access invoices.

{% stepper %}
{% step %}

### Access invoices

Go to **\[your company] > Plan & Pricing** in the main navigation.\
Find your invoices in the **Invoices** table. You can download each invoice as a PDF.
{% endstep %}

{% step %}

### View outstanding invoices

For outstanding invoices, you will receive a reminder email. It includes a link to the online payment portal.

1. In the reminder email, click **Please visit our online Portal**.
2. Review the invoice details in the portal.
3. Click **View All Invoices** to view open and outstanding invoices.
4. Click **View all paid invoices** to view closed and paid invoices.
   {% endstep %}
   {% endstepper %}

#### Payment in advance

We invoice in advance. On the 20th of each month, you receive an invoice for the following month.

Make subscription changes, including downgrades, **before the 20th of the month**.

***

### Manage your payment methods

#### Pay by direct debit \[Recommended]

Direct debit is the default payment method for Channable accounts.

{% stepper %}
{% step %}
Go to **\[your company]** > **Company settings.**
{% endstep %}

{% step %}
Click the **Payment methods** tab.
{% endstep %}

{% step %}
Click **Add payment method**.
{% endstep %}

{% step %}
Enter your bank account information.
{% endstep %}

{% step %}
Click **Save**.
{% endstep %}
{% endstepper %}

#### Pay by credit card

Credit card payments require activation by Channable. Contact [support](https://www.channable.com/contact) to request access.

After approval, add or update your card in **\[your company] > Company settings > Payment methods**.

{% hint style="info" %}
If your account was [migrated from Producthero](/css/readme/migrate-from-producthero-to-channable.md), credit card payments may already be available.
{% endhint %}

#### Pay through Shopify

Shopify users can pay for their Channable subscription through their Shopify store. See [Paying for Channable as a Shopify user](/account-billing/manage-your-subscription/manage-your-channable-subscription/readme.md).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://helpcenter.channable.com/account-billing/manage-your-subscription/billing-and-payment.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.