Billing & payment

Manage subscription usage, invoices, billing timing, and payment methods for your Channable account.

Subscription usage Check your usage and manage overuse.

Manage your subscription usage

Invoices Access invoices and view outstanding payments.

Manage your invoices

Payment methods Manage direct debit, credit card, or Shopify payments.

Manage your payment methods

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Manage your subscription usage

Check your current usage

Channable will automatically upgrade your subscription if your usage exceeds the limits of your subscription.

To view your subscription usage:

Modern version

Select a company, then open Company settings. You land in Plans and Pricing.

Legacy version

Select a company, then choose Plans and pricing from the sidebar.

Here you can find an overview of your active items, channels, and projects.

Items that exceed your subscription limits appear in red.

Overuse and automatic upgrades

Overuse occurs when you exceed your package limits for items, channels, or projects.

How we handle overuse

• If your usage exceeds your subscription limit, you will be notified twice by email.
• Your subscription will automatically upgrade after 72 hours of overuse.

To correct and prevent overuse of your subscription, there are two options:

• Choose a better fit: Upgrade your subscription.
• Adjust your usage: Reduce usage to within your package limits.

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Manage your invoices

Only users with the role Owner and Employee can access invoices.

1

Access invoices

Legacy version

Select a company, then choose Plans and pricing from the sidebar.

Modern version

Select a company, then open Company settings. You land in Plans and Pricing.

Find your invoices in the Invoices table. You can download each invoice as a PDF.

2

View outstanding invoices

For outstanding invoices, you will receive a reminder email. It includes a link to the online payment portal.

1. In the reminder email, click Please visit our online Portal.
2. Review the invoice details in the portal.
3. Click View All Invoices to view open and outstanding invoices.
4. Click View all paid invoices to view closed and paid invoices.

Payment in advance

We invoice in advance. On the 20th of each month, you receive an invoice for the following month.

Make subscription changes, including downgrades, before the 20th of the month.

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Manage your payment methods

Pay by direct debit [Recommended]

Direct debit is the default payment method for Channable accounts.

1

Modern version

Open Company settings from the sidebar or company dropdown.

Legacy version

While in a company, click Company settings from the sidebar.

2

Click the Payment methods tab.

3

Click Add payment method.

4

Enter your bank account information.

5

Click Save.

Pay by credit card

Credit card payments require activation by Channable. Contact support to request access.

After approval, open Company settings, then select the Payment methods tab:

Modern version

Open Company settings from the sidebar or company dropdown.

Legacy version

While in a company, click Company settings from the sidebar.

If your account was migrated from Producthero, credit card payments may already be available.

Pay through Shopify

Shopify users can pay for their Channable subscription through their Shopify store. See Paying for Channable as a Shopify user.