Manage your Channable subscription

Manage your Channable subscription, modules and add-ons, and billing details.

Tip: Learn more about our pricing plans and check out our pricing FAQs.

Manage your modules and add-ons

The modules that you can add to your subscription are: the Marketplaces module, the Creatives module, the PPC module and CSS.

Tip: Learn more about the different modules and the order sync and repricer add-ons.

Add or remove CSS

Add CSS

To add the CSS module and connect your merchants, follow this guide.

Remove CSS

To remove the CSS module, follow these steps:

1. Go to [your company] > CSS Merchants.

2. Click the Merchant management tab.

3. At the merchant you want to remove, click More .

   1. Click Unregister.

   2. In the pop up, click Confirm.

Important: To completely remove the CSS module from your subscription, you need to unregister all of your CSS merchants.

Add a module or an add-on

1. Go to [your company] > Plans & pricing.

2. Click Change subscription.

3. Select the plan/module/add-on that you want to add.

4. Click Complete subscription.

Remove a module or an add-on

1. Go to [your company] > Plans & pricing.

2. Click Change plan.

Manage your billing, invoicing and payment methods

Change your billing, invoicing or payment information.

Change your subscription

Important: If you want to make changes to your subscription, make sure to do so before the billing date, which is the 20th of each month. Failure to do so may result in an invoice for the upcoming month. For more information, please refer to our Terms and Conditions.

Upgrade your subscription

Go to [your company] > Plans & pricing.

1. Click Change subscription.

2. Adjust your package (items, projects and channels).Select a Core plan.

3. Click Continue to additional modules.

4. Select any Additional modules & add-ons.

5. Click Complete subscription.

Downgrade your subscription

1. Go to [your company] > Plans & pricing.

2. Click Change subscription.

3. Select your new subscription.

Cancel your subscription

Important: Complete these steps before the 20th of the month to avoid being billed for the next month. If you only partially cancel your account use, you will receive an invoice for the next month and it is not possible to get a refund. Read more about this on page 6 in our Terms and Conditions. If you cancel before the billing date (20th of the month), you can continue using your account until the last day of the month and you will not be billed for the following month. (e.g. if cancellation takes place on June 15, you will be able to use Channable until June 30 and will not be billed for July). If you cancel after the billing date (20th of the month), you will be able to use Channable until the end of next month and you will be billed for the following month (e.g. if you cancel on June 24, you can use Channable until July 31).

Cancel your Channable subscription

1. Go to [your company] > Company settings in the navigation menu.

2. Go to the Billing tab.

3. At Step 1 Choose your package and Core plan, at What is your item limit?, use the slider to select 0 items.

4. In the pop-up, confirm the cancellation.

Deactivate your channels

When you cancel your subscription, Channable will automatically deactivate all features at the end of the month, but any products you have on marketplaces via API Channable will not be automatically removed. To ensure these products are taken off the marketplace, follow these steps:

1. Go to [your channel] > Settings.

2. Click Clear API. This will remove all products that were pushed through the API, ensuring they are no longer displayed on the marketplace.

Reverse your subscription cancellation

To reverse a cancellation, follow these steps:

1. Go to [your company] > Company settings.

2. Go to the Billing tab and click Stop cancellation. This will instantly stop the cancellation process, maintaining your active subscription and preventing any deactivation of any channels.

Delete your account

To delete your account, please contact us by email with your account name and company ID to [e-mail].

Important: Account deletion requests must be submitted by the account owner. We can’t delete accounts based on requests from employees or collaborators.