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Notification management by plan
Core Standard and Core Plus
With the Core Standard or Core Plus plan, you’ll receive these notifications:
- Errors and information: We will send an email when a feature or an order fails to successfully execute in Channable.
Core Pro
With the Core Pro plan, you can choose which notifications you’ll receive:
- Errors and information: We will send an email whenever one of the features or orders fails to successfully execute in Channable.
- Only errors: You will only receive the error itself without a possible solution.
- No notifications: No notifications will be sent.
Notification features by plan
| Feature | Description | Core Standard | Core Plus | Core Pro |
| Import | Get notified when problems occur during importing of items. | ✔️ | ✔️ | ✔️ |
| Orders | Get notified when an order has failed to deliver from a Marketplace to your platform. | ✔️ | ✔️ | ✔️ |
| Feeds | Get notified when errors occur while exporting your items to feeds. | ✔️ | ||
| Marketplaces | Receive a notification when errors occur while exporting your products to marketplaces. | ✔️ | ||
| PPC | Receive a notification when errors occur while exporting to Google Ads, Amazon ads or bol ads. | ✔️ |
Edit notification settings at project-level
You can create project-specific notifications. To edit these settings follow these steps:
- Go to Projects > [your project].
Go to Settings in the navigation and click the Notification settings tab.
Safety options
You can set up optional safety measures in case the number of items in your import changes. You can configure these options per feed.
Change these settings in Setup > Settings > [Your import or feed name] > Safety.
Options for 'Action on difference':
- No action: This is the default setting, where there are no notifications for changes in import numbers.
- Send notification: This option will result in email notifications being sent for changes in item numbers. The new number of items will still be imported.
- Block and send notification: With this option, the import will be blocked, and an email notification will be sent for changes in item numbers. The error will persist until the safety block is removed or data is corrected.
If you select 'Send notification' or 'Block and send notification', you can set thresholds to trigger actions based on changes in item numbers:
- Action on negative difference: Set the percentage to trigger an action when there is a decrease in the number of items in your import.
- Action on positive difference: Set the percentage to trigger an action when there is an increase in the number of items in your import.