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  1. Help Center - Channable
  2. Subscription & billing
  3. Subscription & billing

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Manage your Channable subscription

Tip: Learn more about our pricing plans and check out our pricing FAQ. 

Manage your modules and add-ons

The add-ons available in Channable are the Order sync and the Repricer. These modules are only available with the Marketplaces module. 

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Add a module or an add-on

To add a module or add-on to your plan, follow these steps: 

  1. Go to [your company] > Plans & pricing. 
  2. Click Change subscription. 
  3. Select the plan/module/add-on that you want to add.
  4. Click Complete subscription. 

Remove a module or an add-on

To remove a module or add-on to your plan, follow these steps: 

  1. Go to [your company] > Plans & pricing. 
  2. Click Change plan. 

Manage your billing, invoicing and payment methods

Change your billing, invoicing or payment information. 

Change your subscription

Important: If you want to make changes to your subscription, make sure to do so before the billing date, which is the 20th of each month. Failure to do so may result in an invoice for the upcoming month. For more information, please refer to our Terms and Conditions.

Upgrade your subscription

  1. Go to [your company] > Plans & pricing. 
  2. Click Change subscription. 
    1. Adjust your package (items, projects and channels).
    2. Select a Core plan. 
    3. Click Continue to additional modules. 
    4. Select any Additional modules & add-ons
    5. Click Complete subscription. 

Downgrade your subscription

  1. Go to [your company] > Plans & pricing. 
  2. Click Change subscription. 
  3. Select your new subscription. 

Cancel your subscription

Important: Complete these steps before the 20th of the month to avoid being billed for the next month. If you only partially cancel your account use, you will receive an invoice for the next month and it is not possible to get a refund. Read more about this on page 6 in our Terms and Conditions.

  1. Cancel your Channable subscription

    1. Go to [your company] > Company settings in the navigation menu.
    2. Click on the Billing tab.
    3. Click Change plan and select Cancel Plan.
    4. In the pop-up, confirm the cancellation.

  2. Deactivate your channels 

When you cancel your subscription, Channable will disable all account features but any products you have on marketplaces via API Channable will not be automatically removed. To ensure these products are also taken off the marketplace follow these steps:

  1. Go to [your channel] > Settings.
  2. Click Clear API. This will remove all products that were pushed through the API, ensuring they are no longer displayed on the marketplace.

Reverse your subscription cancellation

To reverse a cancellation, follow these steps:

  1. Go to [your company] > Company settings. 
  2. Go to the Billing tab and click Stop cancellation. This will instantly stop the cancellation process, maintaining your active subscription and preventing any deactivation of any channels.

Delete your account 

To delete your account, please contact us by email with your account name and company ID to support@channable.com

Important: Account deletion requests must be submitted by the account owner. We can’t delete accounts based on requests from employees or collaborators.