You may encounter errors when sending your products to Amazon, some will depend on the data you are sending, and those you can usually fix with rules, but others may require that you contact Amazon right away.
Maybe you don't know what kind of error you have and if you can fix it or not via Channable, so here we made a common error list of our own, specifying if it is possible to fix it via Channable or if you will need Amazon's support.
Errors you can fix with Channable:
- Error 8560: reveals that at least one piece of mandatory information related to your product is missing. You can fix it by adding the value with a rule. If you cannot see which attribute is affected, download the processing report in Amazon and check it there.
- Error 8541: This error occurs when the product ID (UPC, EAN, JAN, ISBN, ASIN etc.) appears to correspond to an existing ASIN (Amazon Standard Identification Number), but some of the submitted information does not match the product information that is already in Amazon. You can fix it in Channable by changing the values of the information that is not matching with a rule, in order to match the values to the Amazon catalogue. Or you can contact us to activate the 'Amazon is right' feature flag which will indicate to Amazon that all information that Amazon has in their database is the right info. It is important to note that the 'Amazon is right' feature flag will only work in the instance that only one element of your data differs from Amazons catalogue. If your data has multiple elements that differ from Amazons catalogue the feature will not be effective and you will need to ensure you adjust the data you send to be in line with Amazons catalogue. You can do so by using rules within Channable or importing the correct data into Channable.
If you are sure that your data is correct but you keep getting this error, you should contact Amazon Seller Support and report an error with the product data on Amazon.
- Error 8542: This error is commonly referred to as a "multiple matching error" and occurs when your product ID (UPC, EAN, JAN, ISBN, ASIN etc.) is currently associated with two or more ASINs, but the other attributes you have provided in your inventory template (title, brand, color, size, etc.) do not match any of these ASINs. You can fix it in Channable by changing the values of the information that is not matching, with a rule, in order to match the values in the Amazon catalogue. If you are sure that your data is correct, you should contact Amazon Seller Support and report an error with the product data on Amazon.
- Error 99010: A value is missing in a required field (Build step). You can fix it by adding the missing values with rules.
- Error 99038: You are using at least one HTML tag in your description that is not allowed. Not all HTML tags are allowed in your Amazon descriptions, but unfortunately Amazon does not give clear indications on the allowed tags. You can fix it by creating a rule that eliminates the HTML text in your description field (if you don't find it essential) or create a rule that just eliminates a specific tag. With trial and error you can see which tags are not allowed in order to apply the necessary rules to eliminate or modify this text and be able to publish your products.
Tip! If you are not familiar with our rules, this rules article section may help you.
Errors you cannot fix (contact Amazon):
- Unauthorized access to Amazon: There is an error with the connection, because either the API key or the Amazon seller ID is wrong. Another reason could be that the account has been blocked by Amazon. You have to get new credentials or check your Amazon account to see any other possible issue.
- Error 8026: Unauthorized product category. One or more products in your feed were assigned to a restricted category, without the required permissions. You need to ask for permission from Amazon. To begin the approval process, head to your Seller Central account click on “Inventory,” “add a product,” then search for the item you want to sell, click “Listing limitations apply,” then click “Request Approval.”
Error 8059: Restricted item. Your product feed contains one or more restricted items that require pre-approval to list. Aside from categories, sellers may also need Amazon’s approval to list certain products. It’s also possible that Amazon has blocked your product, thinking it may be counterfeit, because it was recalled by the manufacturer, or because it’s received a high number of customer complaints. Contact Seller Support from your account in Seller Central to understand why those products are restricted and if it is possible for you to sell those products on Amazon.
If your error does not appear on this list, you can always check the common error Amazon overview or download your processing report in order to see more information on your errors. If the error persists or you did not find the information to solve it in here you can always contact us, and we'll assist you with the process.