When you advertise on Bol.com and receive an order from a customer, there are two ways in which the order can be fulfilled:
This stands for Fulfillment by Retailer. With this option the retailer, you, ship the order to the customer.
This stands for Fulfillment By Bol.com. Here you store some of your stock at Bol.com and whenever a product is ordered Bol.com handles the delivery.
It could be that some of your products are in the warehouse of bol.com (FBB = Fulfillment by Bol.com) and another part of your products in your own (FBR = Fulfillment by Retailer). In this article we will explain how to set this up in your Bol.com API within Channable.
Step 1 - Provide a field in the import mapping
It's important to have a field in the import that you can use to divide the products into FBB and FBR. Often you don't want to overwrite existing fields that are in your import. This is very easy to solve by creating a new field in your existing import mapping.
You can add a new field if you go to Setup > Edit mapping and scroll to the bottom of the import mapping and click on '+ Add new field'. You will now see an empty field at the bottom of the mapping, click next to the empty field on 'Custom' and choose a name. Then click on the blue Save & import button and the field is now added to the existing import mapping.
Step 2 - Divide your products into FBB and FBR
Now that this field in the import mapping has been created, you can start using it in the rules to divide your products into FBR and FBB products. There are several ways to do this, for example by using a list of EAN's or ID's to divide the products, or maybe you are already importing a field that indicates the distinction.
Below you can find some examples of rules you can use to divide the products.
Example 1: Using a list of ID's
Example 2: Using a field that's already imported
Note: In these examples we have used the field levering_bol, but of course you can name it what you want.
Step 3 - Connect the field in the build step
To send this information to Bol.com, you need to connect the field you used to divide your products in FBB and FBR in the build step of the Bol.com API. The field needs to be connected to the fulfillment option, this is by default set to the static value FBR.
The added field is a project field, so you cannot find them in the static values when trying to select them. Instead, click on the ‘back’ arrow and go to project fields. Find the field you used to indicate the division between FBB and FBR products. Then don't forget to click save.
When everything is ready, you can activate and run the API.
If you would like an order connection with Bol.com you can request it by using this helpcenter article. For FBB orders you will need a separate order connection in Channable. This means that when you have both FBB and FBR products, you will need two order connections in Channable. A "normal" order connection only provides the FBR orders, but you might also want to receive the FBB orders for administration purposes etc. It's not possible to pick up returns for Bol.com FBB orders, only for Bol FBR orders. If you don't have a separate order connection for FBB orders, we will not retrieve FBB orders from Bol.com and also not send them to your back-end. If the FBB and FBR order connections are connected with the same Bol.com connection, you only pay for one order connection.