The Zalando package allows you to manage product listings and orders for Zalando through Channable. In this article, we will explain what our package offers and the few requirements you must meet.
Requirements for the Zalando package
To use the Zalando package, you must have:
- An active Core (Pro) module in your subscription; this is the base module and is required for all Channable company accounts.
- An active Marketplace module in your subscription, as this module activates the use of the API export and the order connection.
For more information on our subscriptions, please refer to our pricing page.
The Zalando package
Now that you have met the requirements, we will discuss what the Zalando package includes— three main components, which become available as soon as add the add-on is added to your subscription:
- Zalando API export: This feature enables you to set up and send product listings to Zalando.
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Zalando order connection: The package provides one order connection with Channable for a country of your choice.
Note: If you need connections for multiple countries, it will require additional add-ons for each country. - Specialized Zalando support service: Details on this service can be found in this article.
What does the Zalando Support Service look like?
As explained in our article “Introduction to selling on Zalando”, the Zalando-onboarding process requires precision, both in product information and order fulfillment. Without any specialized knowledge, the onboarding process can be time-consuming.
The Zalando onboarding package offers specialized support that will proactively assist you during the set-up of your API and solve any issues or questions that may arise along the way. As the onboarding process progresses, the service will adapt accordingly. Below, you will find what you can expect from Channable Support during each of the phases.
Phase 1: API Setup
This phase begins as soon as you have been provided access to a zDirect-account from Zalando. Please reach out to our Support team, and we will assist you in setting up the Zalando-connection and creating the API export in your Channable account. We will set up any aspects required by the API as possible and will help you complete any product-specific information that you need to fill in yourself such as product categories, colors, and sizes.
Once the export is set up, you can schedule an appointment with our Zalando Support-team for a final review. If you fully agree with the setup and the content that will be sent, the API can be activated, and you can start pushing your products to Zalando!
Phase 2: Article onboarding
This phase begins as soon as you have activated the API export and pushed your products to Zalando for the first time. Please note that many of your products will initially have an error concerning the product information. During this phase, the Zalando Support team will assist you in troubleshooting all errors until your products are approved, and you are ready to fulfill a test order.
Phase 3: Troubleshooting
As soon as you have successfully fulfilled the test order and Zalando has lifted the merchant block on your account (Zalando checks your product information prior to granting you access to their platform), you can start selling on Zalando! Our Support team will remain available for all of your questions in case an error occurs or in case you want to expand to other countries.