Managing returns efficiently is crucial when operating across Marketplaces like OTTO and Zalando. These platforms have a unique requirement: customers must submit a return tracking key upon confirming their return shipment.
This means that when a customer makes a purchase, the order will already have a return tracking key available in the event of a potential return. This article offers insight on how to automate this process with Channable.
Following is the list of imports that we currently support:
Transporter mapping
When configuring your Return Tracking Key, it is essential that the 'Transporter' that is used for the return tracking code is mapped within your transporter settings. Like how the 'Transporter' is mapped for the Track & Trace code. If it's not mapped yet, proceed to do so. For more information read this article.
Where do I place my return keys?
Returns are automated for most marketplaces. However, this process works differently for OTTO and Zalando. For these marketplaces, you will need to manually enter return tracking keys into specific fields so that Channable can process them.
This feature is supported for several platforms. We will demonstrate how to create and fill these fields.
Shopware 5:
To add a custom field for return tracking codes in Shopware 5, follow these steps:
1. Navigate to Configuration > Free Text Field Management.
2. Select the option to add a new text field to the Orders (s_order_attributes) table.
3. Ensure that Display in Backend is selected so it's visible for editing in the order overview.
4. Save the new field. It will be visible at the lower part of the order overview to fill in.
5. The field name to use when retrieving this data is returnTrackingCode, despite setting it as return_tracking_code during creation.
Shopware 6:
To create a return tracking code field in Shopware 6, follow these steps:
1. Navigate to Settings > System > Custom Fields in the Shopware dashboard.
2. Click on Add Set to create a new set named: Return tracking code.
3. Inside the new set, create a new text custom field.
4. Name the technical field and the label both as return_tracking_code.
5. Save your changes. This custom field will now be available at the bottom of the order details page to fill in.
WooCommerce:
To add a return tracking code in WooCommerce, follow these steps:
1. Navigate to: WooCommerce > Orders in your WordPress dashboard to view your orders list.
2. Select the specific order to which you want to add a return tracking code.
3. Locate the Custom fields section within the order details page. (Please note that the appearance and location of this section may differ depending on your WooCommerce version and any installed plugins.)
4. Create a new custom field with the name: return_tracking_code and input the return tracking code as its value.
Shopify:
To add a return tracking code in Shopify, follow these steps:
1. Navigate to the: Metafields section in your Shopify admin.
2. Select the Orders section to add a new metafield to orders.
3. Create a new metafield named Return tracking code, set its type to single line text and ensure it's configured to accept a single value.
4. This metafield will then be accessible for each order, allowing to input the return tracking code directly within the order's details.
5. To retrieve this information programmatically, make a GET request to the ''orders/{order_id}/metafields.json'' endpoint.
Magento:
- Enable Return Labels in the plugin and configure Regexp as follows:
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Complete the orders as follows. Put the value from the: Title should contain field (from the 'Return Labels' configuration) in the 'Title' field and the return tracking key in the 'Number' field.