The Rakuten order connection deviates from other order connections in a couple of points: the setup and the use of tracking URLs. This guide will explain what you need to set up to properly work with the Rakuten order connection.
Set SKU as an internal reference in your Rakuten feed
Unlike most order connections, the Rakuten order connection doesn't use the id
field to match the orders with your products in your backend. Instead, Rakuten uses the SKU
field as the main identifier for your products. Therefore, you need to map the internal product ID of your backend to the SKU
field in the "Finalize" step (which can be, for example, the id
field) for the orders to match the products in your backend:
Copying an API token
To create a connection with Rakuten, you will require an API token. The API token is the standard authentication system of the Rakuten API, so to be able to connect Channable with the Rakuten API system, you will need to copy this API token from your Rakuten seller account. To copy this token, follow these steps:
- In your Rakuten seller account, go to "Mon compte" (my account);
- Then click on "Mes informations développeur" (my developer information);
- Here you can copy the API token.
Creating the connection
Once you copied the API token, you can set up the actual connection in Channable. Under Setup > Setup Orders, click on setup orders and then 'add a new connection'. On this page, you fill in a name for your order connection under "label".
For the "login", you use the name of your Rakuten account, not the email that is used to log in, as this won't be accepted by Rakuten. You can find the name of your account in your user banner:
Finally, you can paste the Token that you copied earlier under "Token".
Once this connection is created, you can follow the steps on this page to create the order connection. After that, you can contact our Technical support department to request a test order.
Rakuten Tracking URLs: Supported Transporters
Rakuten is one of the few marketplaces that does not accept an order without a tracking URL, which means that we will have to generate the URL ourselves. We do not know what tracking URLs look like for all logistics providers, thus it is important to check with our support department to see if your transporter is already supported.
If you don't check with support and your transporter is not supported, you will see an error message about it in your order status!