Solving errors in my order connection with Prestashop

Have you received an order with an error? Here you have a list of some common errors of Prestashop's order connections and their solutions.

• Error ['Invalid address data, missing mandatory data']: This means that there is some mandatory information of the order that is missing or incorrect. This can be for different reasons:
  
  
  • The buyer filled in a value that is not accepted according to the accepted format of the field.
    You will have to process the order manually. 
  • The buyer did not fill in a field that you have marked as compulsory in your Prestashop account. You can change it by following this article. Once you changed it, you can resend the order again.

• Error ['Product out of stock']: The stock for the product of the order is 0. This can also be for several reasons.
• Stock is really 0: Despite the stock updates, because you sold all your stock in a short period of time, we received an order that was placed in the same 5 minutes timeframe but then the stock was 0. You can resend it when you have stock again. If this happens often please contact support.
• The id we received for the product of the order is not recognized by Channable. That is probably because you still have products in the platform that have not been pushed by Channable. You need to erase or close inventory for those products and send them again through your Channable API. You will have to process the order manually.

Note: If you have exported products to a platform through a different upload than Channable (for example, another intermediary or a manual upload), you will have to remove that entire upload. Clearing the API or removing the products themselves will, in this case, only remove them temporarily until the other upload refreshes within the seller account of the platform.

If you could solve the issue and now you want to resend the order to your backend, or maybe you have to process the order manually and you do not know how to do it, just follow the steps in this article.

If you cannot find your error in here or you are still having issues to solve it, please feel free to contact us!