Solving errors in my order connection with Prestashop

Have you received an order with an error? Below are some common errors for Prestashop order connections and their solutions.

Error ['Invalid address data, missing mandatory data']

This means some mandatory information of the order is missing or incorrect. Possible reasons and actions:

• The buyer filled in a value that is not accepted according to the accepted format of the field.

  • Action: You will have to process the order manually.

• The buyer did not fill in a field that you have marked as compulsory in your Prestashop account.

  • Action: Change the compulsory field settings in Prestashop by following this article. Once changed, resend the order.

Error ['Product out of stock']

The stock for the product of the order is 0. Possible reasons and actions:

• Stock is really 0:

  • Explanation: Despite stock updates, because you sold all your stock in a short period of time, we might receive an order placed within the same 5-minute timeframe but then the stock became 0.

  • Action: Resend the order when you have stock again. If this happens often, please contact support.

• The id we received for the product of the order is not recognized by Channable:

  • Explanation: This is probably because you still have products in the platform that have not been pushed by Channable.

  • Action: Erase or close inventory for those products and send them again through your Channable API. You will have to process the order manually.

Note: If you have exported products to a platform through a different upload than Channable (for example, another intermediary or a manual upload), you will have to remove that entire upload. Clearing the API or removing the products themselves will, in this case, only remove them temporarily until the other upload refreshes within the seller account of the platform.

If you were able to solve the issue and now want to resend the order to your backend, or if you must process the order manually and don’t know how, follow the steps in this article: How to fix/resend a failed order

If your error is not listed here or you still have issues, please feel free to contact us.