> For the complete documentation index, see [llms.txt](https://helpcenter.channable.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.channable.com/list-advertise/orders/troubleshooting-orders/how-to-fix-resend-a-failed-order.md).

# How to fix/resend a failed order

### Find failed orders

1. In Channable, go to **Orders**.
2. Click **Review failed orders.**
3. Click on the order status to view an error message explaining why the order failed.

### How to fix failed orders

There are two ways to fix a failed order in Channable: resend it, or handle it manually.

| Ways to fix failed orders | When to use it                                                                                        | What happens                                                                                                                                                                        |
| ------------------------- | ----------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Resend order**          | When the error is temporary, such as unavailable servers, low stock, or temporary connection issues.  | Channable will try to resend the order to your eCommerce platform. If the issue is resolved, the order will be sent successfully. If the issue persists, the order will fail again. |
| **Handle order manually** | When the error is permanent or indicative of a larger issue, such as a "ID could not be found" error. | Channable will stop tracking the order. You will need to manually create the order in your eCommerce platform and update your affected channel with shipping information.           |

#### Resend a specific order

1. In Channable, go to **Orders**.
2. Click **Review failed orders** to view your failed orders.
3. Click on the order you want to resend.
4. Click **Handle order**.

### Resend all orders

{% hint style="warning" %}
**Important:** This will resend **all** failed orders. You can’t select a specific group of orders to resend in bulk. If you need to have an individual order handled manually, make sure to do it before resending all orders.
{% endhint %}

1. In Channable, go to **Orders**.
2. Click **Review failed orders** to view your failed orders.
3. Click **Resend all failed orders**.

### Handle orders manually

1. In Channable, go to **Orders**.
2. Click **Review failed orders** to view your failed orders.
3. Select the order you want to handle manually.
4. Click **Handle order manually**.

Channable will stop tracking the order. You'll need to manually create the order in your webshop and update the affected channel with shipping information.


---

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