Sometimes an error will occur when we try to send an order back to your webshop. In Channable you can see for which orders an error has occurred in the Orders overview.
If you click on an order you can see which error has occurred under the "Status" tab. Here you can also choose how to handle the order by clicking on the "Handle order" button.
When handling an order you have two options. Which one you pick will depend on the error.
- Resend order
If you choose this option we will retry sending the order to your webshop. You will want to choose this option when you have received an error that your server was unavailable, and now your server is available again. Another error for which you might want to choose this option is when the stock of an ordered product was too low, but you have added new stock and can now handle the order.
If you try to resend an order it might again result in an error, for example when your server is still unavailable or when the stock is still too low.
- Handle order manually
If you choose this option, Channable will no longer track the progress of the order and you will manually have to create the order in your webshop and manually update the export channel with the shipping information. You choose this option if the error you got for the order is of the format "ID could not be found", because this error means we cannot match the product in the order to any of your products in the webshop. It will not help to resend the order, because it will still not be possible to match the product.