How to fix/resend a failed order

Learn how to review failed orders, resend them to your webshop, or handle them manually in Channable.

Find failed orders

1. In Channable, go to Orders.

2. Click Review failed orders.

3. Click on the order status to view an error message explaining why the order failed.

How to fix failed orders

There are two ways to fix a failed order in Channable: resend it, or handle it manually.

Ways to fix failed orders	When to use it	What happens
Resend order	When the error is temporary, such as unavailable servers, low stock, or temporary connection issues.	Channable will try to resend the order to your eCommerce platform. If the issue is resolved, the order will be sent successfully. If the issue persists, the order will fail again.
Handle order manually	When the error is permanent or indicative of a larger issue, such as a "ID could not be found" error.	Channable will stop tracking the order. You will need to manually create the order in your eCommerce platform and update your affected channel with shipping information.

Resend a specific order

1. In Channable, go to Orders.

2. Click Review failed orders to view your failed orders.

3. Click on the order you want to resend.

4. Click Handle order.

Resend all orders

Important: This will resend all failed orders. You can’t select a specific group of orders to resend in bulk. If you need to have an individual order handled manually, make sure to do it before resending all orders.

1. In Channable, go to Orders.

2. Click Review failed orders to view your failed orders.

3. Click Resend all failed orders.

Handle orders manually

1. In Channable, go to Orders.

2. Click Review failed orders to view your failed orders.

3. Select the order you want to handle manually.

4. Click Handle order manually.

Channable will stop tracking the order. You'll need to manually create the order in your webshop and update the affected channel with shipping information.