How do I set up a Wayfair order connection?

Wayfair is one of the world's largest home retailers, known for offering a wide range of furniture, decor, and home essentials. With the implementation of the order connection in Channable, we can now fully automate the order processing for Wayfair, making it easier for sellers to manage inventory, track orders, and streamline their overall sales operations.

Functionality

The Wayfair order connection functions similarly to other order connections in Channable (see this help center article on what our order connections can do). Here are some key details about the Wayfair order connection:

• Returns are not supported.

• Channable requests new orders from Wayfair every 5 minutes.

• Channable sends stock updates every 5 minutes.

• Channable updates shipments and cancellations every 15 minutes.

Create a new application in Wayfair

1

Navigate to Application Management

Go to the "Application Management" tab in your Wayfair dashboard.

2

Create a new application

Click on "New Application" and fill in the required details:

• Name: Provide a name for the application.

• Description: Add a description.

• Environment: Make sure to select Production.

3

Save the application

After clicking on the "Save" button, you will receive the Client ID and Client Secret. These values are needed to create the order connection in Channable.

After the application is created in Wayfair, you can continue by creating the connection in Channable.

Create a Wayfair connection in Channable

1

Go to Setup > Setup Orders, click on +Setup orders, and then click on +Add a new connection.

2

Select Wayfair.

3

Provide the following credentials:

• Give your connection a label to easily identify it.

• Enter the Client ID and Client Secret that you gathered from your Wayfair dashboard.

When the provided credentials are all filled in, click on Create. Now that the connection is created, go to the next step.

Creating a Wayfair order connection

To create an order connection for Wayfair in Channable, follow the general steps outlined in our main article on creating order connections. Below are additional Wayfair-specific fields and notes.

1

Name

Choose a name for your order connection to make it easy to identify.

2

Warehouse ID

Provide your Warehouse ID.

3

Shipping Method

Optionally, add a Shipping method.

Warehouse ID

If you are unsure about your Warehouse ID, visit the Wayfair Inventory Management page, click on Import Inventory, and expand the list to find your warehouses and their corresponding IDs. This information can also be found in Wayfair's help center.

Shipping Method

The Shipping method field is relevant for sellers who have a Supplier Ships on Own Account (SSOA) in Wayfair. In such cases, there is no shipping information in the Wayfair orders. To fully use the order management feature, particularly for pushing shipping updates from Channable to Wayfair, choose a default shipping method that will apply to all orders.

Order cancellation flow

• Channable requests cancelled orders from Wayfair every 10 minutes.

• Shipments and cancellations are updated every 15 minutes.

• Cancellations can only be updated if they originate from Wayfair. Unlike our standard cancellation flow, which supports cancellations initiated by the seller, this integration only supports cancellations that come directly from Wayfair.