Veepee order connection setup

The Veepee order connection deviates from other order connections in a couple of ways — this article explains those differences.

Map the ID field in your Veepee feed

You need to map the internal product ID of your backend (commonly the "id" field) to the field "manufacturer_reference" in the "Finalize" step of the Veepee feed for orders to match the products in your backend:

Generating an API key

To create a connection with Veepee you require an API token. To get the token connected to your account, follow these steps:

1

Open your Veepee profile

In your Veepee account, go to Dashboard > [Your account] > Profile.

2

Create a named API token

Name your API token (for example, "Channable Order Connection").

3

Copy the token

Copy the generated token — you will need this to connect Channable with the Veepee order system.

Creating the connection

Once you have the API token, set up the connection in Channable:

• Go to Setup > Setup Orders, click on Setup Orders and then "+ Add a new connection".

• On the next screen, fill in the required information.

Once this connection is created, follow the steps on this page to create the order connection:

How to set up an order connection

Returns

Automatic returns

In the setup of your Veepee order connection, you can enable "Automatic Veepee refunds". Once enabled (default is 'Disabled'), we immediately issue a refund for the full amount of the return. No further action is required on the Pinkconnect platform.

Manual returns

If a buyer sends an item back to the seller directly without requesting a return in Veepee, you can manually indicate that an item has been returned in Channable:

• Navigate to your orders overview and click on the Veepee order.

• Click the "Process return" button in the right-hand corner.

• A pop-up will appear allowing you to process the manual return.

For manual returns, a refund will also be created on Pinkconnect for the selected items.

Stock updates

By default, Channable deducts stock of orders marked as "waiting for acceptance". When onboarding Veepee, you can change this default and adjust how stock is deducted.

We recommend keeping the default to avoid discrepancies between Channable and Veepee.

Otherwise, in Veepee you can choose to deduct stock for pending and processing orders — discuss these options with your Veepee onboarding manager.

Recommendation: Keep the default stock deduction setting (deduct stock for orders marked "waiting for acceptance") to prevent inventory discrepancies between Channable and Veepee.