What does the 'processed orders' overview show?

In this article, we will explain the various statuses that you can see in the order overview in Channable.

1

Orders

A complete overview of all your orders, with the basic order information visible at a glance. The shipping status is also displayed here. This can be any of the statuses listed in the stepper.

2

Errors

All orders that are returned at any phase in the order creation process. A message displays the specific error and its cause.

3

Not shipped

Channable received confirmation from the channel and platform that the order was accepted and created properly. The not_shipped status indicates that this order is ready for processing.

4

Pending shipment

We are currently sending this order's shipment update to the export channel, at this moment the order status is showing "Processing". Within 15 minutes, it disappears from this tab and is put in the "Shipped" tab with the status "Shipped".

5

Shipped

The order has been shipped, and the order contains a T&T code. The order status in the marketplace is updated with the T&T code information.

6

Waiting

The waiting status is in between not_shipped and shipped. An order can get into the waiting status in one of two ways:

• The order has been shipped, but no Track and Trace (T&T) code has been added. Channable waits 3 hours for a T&T code to be added. If no code is added after the waiting time, the order status in the marketplace is updated without a T&T code.

• The second way an order can enter the waiting state is if we have shipped it in the past, but notice that the order is not shipped on the channel. We then move it back to waiting so we can try to send the shipment update again. This is only applicable for Amazon orders.

7

Awaiting Confirmation

The order is being verified and will be sent to your shop after verification.

8

Pending cancellation

We are currently sending this order's cancellation update to the export channel. Within 15 minutes, it disappears from this tab and is put in the "Cancellation" tab with the status "Cancelled".

9

Cancelled

The retailer cancels the order. For Bol.com, we also show "cancelled" (when bol.com canceled the order) or "cancellation request" (when the buyer requested a cancellation).